Conduct & Culture
The road to financial conduct failure is paved with good intentions. Success demands that business intent is aligned with the latest conduct insights ― to ensure integrity.
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19 results
Conduct & Culture
Lloyds, Barclays CEOs expand on costs of preparing for Supreme Court outcome
A “very significant” portion of the £450 million that Lloyds Bank set aside last year to potentially compensate customers mis-sold...
Regulatory Reporting
EU watchdog promises to cut reporting burden, warns it needs data to supervise
The European Insurance and Occupational Pensions Authority (EIOPA) says it will “critically assess” the data it currently receives to ensure...
Conduct & Culture
Banks fail vulnerable customers; most UK adults reluctant to disclose status
Banks continue to fail vulnerable customers, with more than half of vulnerable UK adults choosing not to disclose their status...
Conduct & Culture
FCA charts ‘middle courseʼ in pleadings before UK Supreme Court
The Financial Conduct Authority (FCA) proposed a middle route between the “two extremes” of treating all motor brokers as fiduciaries...
Conduct & Culture
Supreme Court hears opposing views of role of broker in motor finance
Car dealers selling finance to customers purchasing a vehicle were either the linchpin in the process determining the price and...
Conduct & Culture
Appeal Court went ‘too farʼ in motor finance judgment, FCA tells Supreme Court
The UK Financial Conduct Authority (FCA) said the Court of Appeal went “too far” in its October 2024 decision that...
UK Regulation
UK regulators and fintechs seek to reset relationships to deliver growth
The UKʼs payments regulators and fintech firms are looking to reset their relationship to create pro-innovation regulations that deliver market...
Conduct & Culture
Experts weigh in on HSBC’s new head of culture
HSBC has created a new role of group customer and culture director to help embed its customersʼ voice at the...
